Refund Policy

Refund Policy

Refund Policy for Online Training Cafes

Last updated: September 16, 2024

Thank you for choosing The Leader Café Club™ for your online learning needs. We are committed to providing high-quality educational content and want to ensure your satisfaction with our Cafes. This Refund Policy outlines our refund guidelines for our online leadership development cafes.

14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on most of our cafes. If you are unsatisfied with your purchase, you may request a full refund within 14 days of the cafe start date, provided that:

• You have not completed more than 25% of the cafe content

• You have not downloaded more than 25% of the cafe materials

• You can provide a valid reason for your dissatisfaction

How to Request a Refund

1. To initiate a refund request, please email our support team at [email protected]  within the 14-day period.

2. You MUST include all the following information:

1. Include your full name (as indicated by your payment processor), 

2. The email address you used when making the purchase,

3. You Must provide and confirm all the following information you used for the purchase. This includes Credit card/ Debit card/ or the Payment processor you chose for the payment:

1. The payment method you used for the purchase,

2. The name of the Credit Card processor or the Financial Payment Processor (PayPal, etc.)

3. The institution name on your payment card or payment processor,

1. the last 4 numbers of the card /payment processor used to make the purchase

4. The Leader Café Club Cafe Name/ Café Name, and your reason for requesting a refund.

3. Our team will review your request and respond within 14 business days.

Refund Process

If your refund request is approved, we will process the refund using the original payment method (Credit card/debit card/ or payment processor) used for the purchase.

• When your refund request is approved, you can expect your refund within 10 business days after approval.

Exceptions to the Refund Policy

The following are not eligible for refunds:

• Cafes that have been completed beyond 25% of the total content

• Bundle packages or special promotions explicitly marked as non-refundable

• Individual Cafés purchased as part of a larger bundle (Cafe).

• Subscription-based access to multiple cafes (pro-rated refunds may be considered)

Subscription-Based Services

The Leader Café Club does not typically offer “Subscription-based” cafes, nor any content labeled as “Subscription-based” services. If a Subscription offering is made, you must request specific information regarding the pricing structure of the specific offering.

Cafe Cancellation or Significant Changes

1. Cafes may be changed as needed to improve technical operations, accommodate cultural or language differences, address accessibility concerns, or for other valid reasons to enhance the quality of TLCC offerings. If a cafe is cancelled after you have enrolled, you will be given the option to: A full refund

2. Transfer to an equivalent cafe

3. Credit towards another cafe on our platform

California-Specific Information

• In accordance with California law:
• This refund policy is conspicuously posted on our website
• We communicate the terms of our 14-day money-back policy
• If we fail to honor this policy, California residents may be entitled to a full refund upon request

Questions and Contact

If you have any questions about our Refund Policy or need assistance, please contact our support team at [email protected] .

We reserve the right to modify this policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

This refund policy is designed to be fair to our members while protecting our business interests. It provides clear guidelines specific to online training cafes, including considerations for cafe completion percentage and downloaded materials. The policy also addresses subscription-based services and complies with California law requirements.